At NordBabyDesign.com, we strive to ensure you are completely satisfied with your purchases. If for any reason you are not happy with an item, you can return it within 14 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and include all tags and parts.
To return an item, please follow these steps:
- Contact our customer service team via email at hello@nordbaby.com to initiate your return. Please provide your order number, the items you wish to return, and the reason for the return.
- We will provide you with a return authorization number and instructions on where to send the items.
- Pack the items securely, including the original packaging and the return authorization number provided.
- Send the items using a traceable shipping method. We recommend keeping the shipping receipt until your return is processed.
- Once we receive the returned items, we will inspect them and process your refund or exchange as requested.
Please note that return shipping costs are not covered by NordBabyDesign.com, except in cases of defective or incorrect items.
Refunds are processed within 7-10 business days after we receive and inspect the returned items. The refund will be issued to the original payment method used during purchase. Depending on your bank or credit card company, it may take an additional 2-5 business days for the refund to be reflected in your account. If you have not received your refund after 15 business days, please contact our customer service for assistance.
In cases where a direct refund to the original payment method is not possible (e.g., expired credit card), we will contact you to arrange an alternative refund method.
Yes, we are happy to facilitate exchanges for items of the same value or provide a credit towards a different item. Please follow the return process outlined above and indicate that you would like an exchange when you contact customer service. Availability of replacement items cannot be guaranteed, but we will make every effort to meet your needs.
If you receive a defective item or an item different from what you ordered, please contact us immediately at hello@nordbaby.com. We will arrange for the return of the incorrect or defective item at our expense and ensure the correct item is sent to you as quickly as possible. For defective items, please provide a detailed description of the defect and, if possible, photographic evidence to expedite the resolution process.
NordBabyDesign.com is pleased to offer several shipping options to accommodate the needs of our customers throughout the European Union. Our shipping options include:
- Standard Shipping: Expect delivery within 3-7 business days, depending on your location.
- Express Shipping: A faster option for delivery within 1-3 business days.
Free Shipping: Available for orders exceeding a specific value, delivered within 5-10 business days.
Delivery times are estimates and may vary due to factors outside of our control.
After your order is dispatched, you will receive a confirmation email with a tracking number. This number allows you to monitor your shipment's progress via our courier's website. Additionally, customers can access their NordBabyDesign.com account for order history and tracking details.
Shipping costs are calculated based on the shipping method, the weight of your order, and your delivery address. You can view an estimated shipping cost at checkout before finalizing your purchase. We are committed to providing competitive shipping rates and offer free standard shipping on qualifying orders to EU countries.
We aim to meet our estimated delivery times but understand that delays can happen. Our team works diligently to ensure prompt delivery and will communicate any significant delays. If your order hasn't arrived by the estimated delivery date, please reach out to our customer service for assistance.
If you need to update your shipping address after your order has been placed, please contact our customer service team as quickly as possible. We can accommodate address changes before the order is dispatched. Once an order is in transit, we are unable to modify the shipping details.
Placing an order on NordBabyDesign.com is easy and secure. Follow these simple steps:
- Browse our selection of baby products and choose the items you wish to purchase by adding them to your shopping cart.
- Once you've selected all your items, proceed to the checkout by clicking on the shopping cart icon and then the "Checkout" button.
- If you're a returning customer, you can log in to your account. New customers can proceed through checkout without creating an account or choose to create one.
- Enter your shipping details and select a shipping method.
- Choose your payment method and enter the necessary payment information.
- Review your order details and confirm the order. You will receive an order confirmation via email once your order is successfully placed.
We strive to process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer service as soon as possible. We can accommodate modifications or cancellations if your order has not yet been processed or dispatched. Unfortunately, once an order is in the shipping process, we cannot make changes to it. In such cases, you may return the item following our returns policy.
During campaign periods, we experience a higher volume of orders than usual, which may lead to slight delays in delivery times. Please rest assured that our warehouse team is working tirelessly to process all orders as swiftly as possible. We are committed to delivering your order to you at the earliest opportunity, and we appreciate your patience and understanding during these busy times.
We regularly update our inventory, but on occasion, high-demand items may sell out. If an item you wish to purchase is out of stock, you can sign up for back-in-stock notifications on the product page. We'll email you as soon as the item is available again. Alternatively, our customer service team can help you find a suitable replacement.
You can check the status of your order by logging into your NordBabyDesign.com account and visiting the "My Orders" section. Here, you'll find detailed information about your order status, tracking information once dispatched, and estimated delivery dates. If you checked out as a guest, you could track your order using the tracking link provided in your confirmation email or contact our customer service for assistance.
Absolutely. We prioritize the security of your personal and payment information. Our website uses SSL encryption technology to protect your data during transmission, and we adhere to PCI DSS standards for payment processing. Your security is our top priority, ensuring a safe and secure shopping experience.
For inquiries regarding spare parts for our products, we encourage you to contact us directly at hello@nordbaby.com. For a swift and effective response, kindly attach an image or video of the specific spare part you require. Our dedicated team will promptly review your request and provide you with detailed information on availability and the next steps.
All products sold on NordBabyDesign.com come with a manufacturer's warranty, the duration and coverage of which vary by product. Generally, warranties cover manufacturing defects and workmanship under normal use for a period ranging from 6 months to 2 years from the date of purchase. For specific warranty information related to a product, please refer to the warranty documentation provided with your product or view the product details page on our website.
If you encounter an issue with a product that you believe is covered under warranty, please contact our customer service team at hello@nordbaby.com. To expedite your request, include the following information in your email:
- Your order number
- A detailed description of the issue
- Photographic or video evidence of the defect, if possible
Our customer service team will review your claim and guide you through the next steps, which may include returning the product for inspection. If the defect is confirmed to be covered by the warranty, we will repair, replace, or refund the item at our discretion.
The warranty does not cover damages resulting from accidents, misuse, neglect, normal wear and tear, or modifications to the product. Additionally, the warranty may be void if the product is not used in accordance with the manufacturer's instructions or if any repairs or modifications have been made by unauthorized third parties.
Yes, the warranty is linked to the product itself and not the original purchaser. This means that if you give the product as a gift, the remaining warranty period will still apply. However, warranty claims will still require proof of purchase, so please ensure that the gift recipient has access to either the order number or a copy of the receipt.
At NordBabyDesign.com, we value your privacy and are committed to protecting your personal data. We use your information to process orders, deliver products and services, process payments, communicate with you about orders, products, services, and promotional offers, update our records, and maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website, and enable third parties to carry out technical, logistical, or other functions on our behalf.
We comply with the General Data Protection Regulation (GDPR) and ensure that your data is handled in a way that respects your privacy rights. We only share your personal information with third parties in compliance with our Privacy Policy and when it is necessary for the fulfillment of our services to you.
Under the GDPR, you have several rights regarding your personal data, including:
- The right to be informed about how your personal data is being used.
- The right to access the personal data we hold about you.
- The right to request the correction of inaccurate personal data we hold about you.
- The right to request the deletion of your data, or to stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time.
- The right to request that we transfer or port elements of your data either to you or another service provider.
- The right to complain to your data protection regulator — in the EU, this is your local data protection regulator.
To exercise any of these rights, please contact our customer service at hello@nordbaby.com.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Yes, NordBabyDesign.com is fully compliant with EU consumer rights regulations, including the GDPR for data protection and privacy. Additionally, we adhere to the Consumer Rights Directive (CRD), which ensures transparency and fairness for EU consumers in areas such as returns, refunds, and disclosures of additional fees.
Absolutely. You can opt-out of receiving marketing communications from us at any time by clicking on the unsubscribe link at the bottom of our emails or by contacting us directly at hello@nordbaby.com. Opting out of marketing communications does not affect the receipt of service messages, such as order confirmations or updates related to your account activities.
At NordBabyDesign.com, we offer a variety of secure payment options for your convenience. Currently, we accept the following methods:
- Credit and Debit Cards: You can pay with major credit and debit cards, including Visa, MasterCard, and American Express, securely processed through Stripe.
- Apple Pay: For customers using Safari on compatible Apple devices, Apple Pay is available as a quick and secure way to pay without entering your card details.
We are committed to providing secure and flexible payment options. Please stay tuned for additional payment methods in the future.
Absolutely. Ensuring the security of your personal and payment information is our top priority. We use Stripe, a leading payment processor that is PCI DSS compliant, to securely handle credit and debit card transactions. Stripe employs state-of-the-art security measures, including SSL encryption, to protect your data.
Apple Pay also offers a secure payment method, utilizing a device-specific number and unique transaction code, ensuring that your card number is not stored on your device or our servers.
Yes, after you complete your payment, you will receive an email confirmation from NordBabyDesign.com confirming your order and the successful processing of your payment. This email will include details of the items you've ordered, the total amount paid, and a unique order number for your reference. If you do not receive this confirmation email shortly after your transaction, please reach out to our customer service for assistance.
If your payment is declined, please first ensure that all entered payment details are correct and that your card is not expired. Also, check that you have sufficient funds available. If everything is in order but your payment still fails, your bank may have declined the transaction for security reasons. We recommend contacting your bank or credit card provider for more information. For further assistance or to explore alternative payment methods, please reach out to our customer service team.
Refunds are issued to the original payment method used at the time of purchase. After we receive and approve your return, we will initiate a refund through Stripe or Apple Pay, depending on your payment method. The refund should appear in your account within 5-10 business days, depending on your bank's processing times. We will notify you via email once the refund has been processed.
We are excited to announce that we are in the process of integrating Klarna's Pay Later and installment plan options to provide you with even more flexibility in how you shop with us. These options will allow you to spread the cost of your purchases over time. While we don't offer Klarna just yet, please check back soon for updates on this service. We're working hard to make it available to you as quickly as possible.
As a token of our appreciation for your continued support, registered users at NordBabyDesign.com are automatically enrolled in our Valued Customer Program, which entitles you to a 5% discount on products at regular prices. Please note that this discount cannot be combined with other discounts or applied to already discounted items. Your loyalty means the world to us, and this is just one way we hope to express our gratitude.